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Dear MoviePass Community,

For the last several years, we have been testing a number of service offers and price points. We have learned a lot during this process and believe that we now have an offer that can’t be beat.

Effective today, we are introducing a universal subscription plan for $9.95 per month. MoviePass will have one price point nationwide and it will be for standard 2D films only. As a subscriber, you can see any movie, at any theater, at any time. For your convenience, we currently support more than 91 percent of movie theaters nationwide. Unfortunately, premium formats such as 3D and IMAX will not be included in this plan.

We believe that you want to see more movies in theaters. Our $9.95 per month subscription makes it possible for you to see a movie every day, if you would like.

For current members, your price will automatically be reduced to $9.95, beginning on your next billing cycle following August 15th.  

As before, there is no contract, so you are free to cancel at any time. This price point will be guaranteed for at least 12 months for those who sign up during this period.  Space is limited.

To all of those members who have supported us over the years, thank you!  We look forward to continuing to provide award-winning service and giving you the largest selections of movies and theaters in the industry.

See you at the movies!
The MoviePass Team

78 thoughts on “Our New $9.95 Unlimited Subscription Plan Leave a comment

  1. It would be awesome if you considered expanding this offer to big Canadian cities as well. I’m in Montreal but surely there would be tremendous demand in Toronto and Vancouver too at the very least! Great deal.

  2. I paid $39.00 for August and since this started I have not been able to use my membership. To make matters worse…no one answers any of my emails or chats. I am beginning to believe that your company went under and disputing the charges to my card. I am owed for 3 movies already! You guys have a good thing going but when you make changes a lot goes wrong and communication stops.

  3. Are the same restrictions as previous in place? Can we still only see each movie one time, or can we now go see a show again if we want? Also is this on calendar days, or do we still have to wait a full 24 hours before seeing another movie?

  4. I agree with RJ Smith’s comment. I was charged $39.99 on Aug. 16th, the day after I got the email saying it was $9.95and my card was declined at AMC the other day. I do know that AMC is having fits over this change so maybe they are the only theater declining cards, or either its the fault of Movie Pass. I will find out tonight because im going to see a film at another theater and see if the card is declined or not.

    • My card is working again. I went to a movie yesterday and it worked but they owe me for three movies and I have been waiting for someone to respond to my requests for a week now. Not very professional!

  5. Well I was charged a $9.95 fee and didn’t know why. After going to check my account (no response from moviepass whenever there’s a problem since the phone in service stopped working) I couldn’t sign in. I then tried updating the app. Then I saw some FAQ that mentioned this new price. Had to request a new password link and then my account started working again. I am going to the theater tomorrow and will update this post to see if my card still works. The FAQ said I needed to receive a new card and would get one in 5-7 days after reactivating my account( I guess that’s what I did) but my card says on my account that it’s still valid. Hope I don’t have issues tomorrow…. just wish they would have given us some instructions on how to handle the situation since we did join several years ago hoping to support a growing phenomenon and would like the same support in return🤙🏽

  6. I am having the same problems! I was assured that I would be charged $9.95 on 8/15 then I was charged $39.99 on 8/16. My emails and comments through the app are going into a black hole that nothing returns from. No response. No status update. No apology. No info. No nothing. This is a completely unacceptable situation. If they are overwhelmed by the response to the $9.95 offer that is their problem not ours. This is a case of misleading advertising and awful customer service. Hey MoviePass, how about you use some of those millions in cash infusion to hire more Customer Support Reps to help sort out this monumental mess.

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  8. Is anyone else having issues with showtimes not showing up in the app? With no showtimes the movie pass does not work. I have had the pass for a couple years now and never a problem until this past week. Crickets with customer service. Any one have any advice?

    • You just need to update the app and restart the phone. Should work after that. It’s due to the new pricing plan…

  9. New to MoviePass and not sure exactly how it works. I do have my new MoviePass debit card and have been billed $9.95 for my first month. I went to a movie today to try it out. When I got to the theater, I wasn’t sure what to do and the cashier didn’t have a clue eiither I asked ro the ticket to the movie I wanted to see, paid for the ticket with the MoviePass debit card and was given a ticket.

    Is this the correct procedure for paying? My theater receipt showed the cost to be $10.49 with tax. I think I read somewhere that MoviePass pays the theaters $10 for EACH ticket.

    • Ya you almost did it right. First you have to download the app and select the movie and theater you want to go to. Then you check in once you are at the theater. Then you go up to the register and tel them what movie and pay with your card. Seems that if you got your ticket the way you did it that it worked though!!

  10. I’m having TERRIBLE PROBLEMS with MOVIEPASS. I paid my $9.95 for this month, but then My account was charged another $24.99 this month. I have emailed, tried to call (phone is suspended), and am not receiving any response!!! This charge has not been refunded yet! This has been going on All week.

    • I have not received any response from the company for over two weeks now and they owe me for 4 movies now. Terrible service, nonexistent! They are violating the agreement.

    • You are correct. One card = one ticket. You can see each movie one time only. Just got my hubby a membership but it’s been almost 2 weeks and they still haven’t sent the card!!! It’s a great deal but only if you can get the card! I’ve had mine for a few years now and love it but service has dropped off since this switch so I’m afraid of where this is heading:(

  11. I had purchased 2 moviepass on August 17, 2017 and my credit card had been charged the same day and now it’s Sept. 12, 2017 I still have not receive my moviepass, it’s has been 4 weeks now…argh!! I tried reaching out to moviepass through email since there’s no customer service no one to talk too and have not receive any reply back. NOTHING!!!!This is INSANE!!!! Anyone having the same issue???

    • So my Husband finally got his card! Ordered on August 20 somethingth and received on Sept. 13th. I’m hoping that billing doesn’t start until the card was received which was how it worked way back 2 years ago when I joined. Nice to have a movie partner now!

  12. For questions I suggest checking the Facebook page. Almost everything was answered there. There is a link just below this comments section. Your card WILL NOT be activated until you receive it and you WILL NOT be charged a second time until one month after activating your card. Try and be patient because it’s sooo worth it. They just had too many requests to handle and didn’t expect it… I know we all like our stuff right away but sometimes we must be calm and remain patient. Good thing come to those who wait!🤐

    • You have to be within 100 feet of the theater where you are buying the ticket. You then check in using your MoviePass app. This will then buy an e-ticket for you, which you then pick up at the self-service kiosk, or you will be told you have 30 minutes to buy your ticket with the MoviePass debit card from the box office.

  13. I too am having problems with getting a response. So many times I have contacted in past two weeks. My credit card changed so I updated it 3 weeks ago. It shows in my account but says I still need to pay. So irritated by bad service.

  14. I have already submitted an email, chat message, and also sent twitter diect message. Lost movie pass cards. Can somebody send me replacement movie pass cards for me and my fiance, please?

  15. Hi, I have placed order on September-08, but still I didn’t receive my movie pass card. Could you please let me know when I will get my card, already it’s too late.

    Thanks
    Tamilselvan

    • You pay nothing more for a ticket. And this can be done once per day.

      I thought it was a great deal when I was paying $20 per month. At $10, it’s a no-brainer!

  16. Thanks Sean! I’d like to sign up, but I’m kinda afraid with all these bad comments about Moviepass taking months to straighten things out. Hope they get it figures out quickly….I’m always up for a great deal!

    • It’s all fixed. Don’t be afraid! I ordered one for my son and it came in a week. I’ve had it for 3 years and was happy with it when I paid $30 per month. At $9.95 it’s a no brainer!!!!

      • It’s only a no brainer if you get to use the service the right way and not be changed for something that you’re not getting. It’s not fixed at all yet either or there wouldn’t be all these people still complaining. I have my cards and I’m happy with my service with them but I understand what the folks are complaining about here especially the folks who are getting charged 2,3 and 4 months without getting their cards, this needs to be fixed right away.

  17. Still having billing issues and no phone number to call. Tickets are replied to with automated ‘form” messages and never seem to get resolved. I’m beginning to think moviepass is a one or two person operation.

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  19. I was able to use this once. I am disappointed that the app doesn’t seem to be working – no information, not even account information is being pulled through. Bummer, I guess no movies for me today.

    • Hey Jay if you’re only having problems today I’m pretty sure it’s be cause of maintenance because they sent this to me this weekend.

      We wanted to let you know ahead of time that we will be performing technical maintenance to our servers on Monday, December 11th from 2am – 8am EST. Our website and app will not be available for use during this time, but we assure you this is just to make our product better and easier for you to use.

      We apologize for any inconvenience this may cause you. If you have any questions about MoviePass, please visit our FAQs here.

      Thank you,
      The MoviePass Team

  20. Ordered 5 MoviePass gifts but charged for 7. No adjustments nor timely response to correcting overcharging. Frustrating dealing with such poor customer service.

      • I don’t think you can anymore. They used to have a gift pass but they don’t have it anymore as far as I know. I tried to get one for my son for his birthday but he knew instantly… the only way I can think is to order it the night before or the morning of Xmas and they’ll get the email right away. You could make a nice card and tell them Iran on it’s way! I ordered on Nov. 1st and it arrived on the 10th so about a week or so it will arrive…

      • They actually do have the gift pass still! Google movie pass gift and it comes up as MoviePass- give the gift of movie pass! 29.95 for 3 months and other choices.. wish I had know !

  21. It’s great when it works. So far I’ve been able to use it once out of 4 times I went to the movies. The other 3 times it kept giving me error message saying “Unable to load reservation” or something like that. I tried every single movie at the theater for any time, always the same error message. I’ve paid 3 times already to watch movies out of my pocket, while this card was smiling it me in my wallet. So yeah, great idea, hope it works for you better than it has been for me so far. I’ve written 4 times already to their support, without any response back. 🙁

    • That’s so weird?! I’ve had mine for years and never an issue. My husband just got his and it’s working fine. Are you right at the theater when you check in on the app? If you are then I’m so sorry it’s not working for you. I’m sure you’ve tried deleting and reuploading the app. Bummer!!!!

    • Just a thought.. maybe there’s no service in the theater? We did run into that once. Maybe try checking in outside right before entering the building? Idk just trying 😢

  22. Has anyone received any help from MoviePass customer service to resolve problems? I gifted a pass but put in the wrong email address. I submitted a ticked 2 weeks ago to resolve it. So far no response at all.

    • If you can log in under the wrong email address you can probably change it to the correct one once you are logged in. 😳

  23. A friend told me of MoviePass. I am looking into possibly purchasing it for my husband and I. I am the only one who has a smart phone, would my husband need a separate phone/ app for us to use MoviePass and see a movie together?

    • You could probably just log out and log back in under the second users account once the first person checks in. Problem is he would never be able to go to the theater without you or your phone or someone who has a phone and would let him use it and download the app… I think he’s due for a new phone!!!😊👍🏽

  24. I have been considering joining as are other friends but we keep getting conflicting responses as to what theaters in our area will accept the membership Is there some place we can get an accurate CURRENT listing of theaters that accept the Movie Pass. We’re all in the 90245 and 90266 zip codes. Thank you!

    • I put in the 90245 zip code into my moviepass app, and it listed the following theaters with shows:
      AMC South Bay Galleria 16
      Cinemark Playa Vista and XD
      Cinemark 18 & XD
      Gardena Cinema
      AMC Marina Marketplace 6
      AMC Del Amo 18
      Baldwin Hills Crenshaw Plaza 15
      AMC Loews Broadway 4
      Laemmle Monica 4-plex
      AMC Santa Monica 7
      Laemmle’s Royal Theatre
      AMC Rolling Hills 20
      Cinemark Carson
      Regal Promenade Stadium 13

      The list continues, but that’s what’s within 10 miles.

    • Simply enter your desired zip code in the app and a list of supported locations in that area will appear!

      For those who do not have access to the app, visit the website, moviepass.com, for a list of supported theaters! Scroll toward the bottom of our homepage and enter your zip code to search the map. A list of supported theaters will populate on the right-hand side.

    • Kristins there are at least 40 location within 20 miles for both of those zip codes separatel, many of theme are within 10 miles.

  25. As we prefer just a ‘flip’ phone, can’t we do / enter the theatre with just showing our ‘Movie Pass’ card without an app??

    • I’m pretty sure you can’t because you have to have the app in order to let moviepass know which movie you’re going to see so they can put the funds on the card for the right movie example no 3D movies. They put only the right amount of money on the card for a limited amount of time on the card based on the movie selected off of their app and it is updated daily.

  26. I’m furious! My daughter and I set up our $9.95 accounts up in November of last year. Our bank accounts have been charged 3 times, but we still can’t use the service. She never received a card. I received a card, but I’ve tried to use it and the box office has rejected it every time, so I’ve had to pay for my own ticket. I’ve tried to email, Direct Message, Tweet, Facebook message, message through the app, but no one ever responds. If this is charged to my bank account again, I’m going to contact the bank and call it fraud.
    Has anyone else experienced the same problem?

    • Just want to check to be sure you are using the app and checking in before each attempt to see the movie? Some people seem to think you just swipe the card at the theater without checking in. Once you are on the app you should be able to manage your aubscriptions from there. She may have accidentally tossed the card since it does not come in a MoviePass marked envelope? Not saying this happened but just offering some ideas??

    • You can also manage your subscription in the app under my account which includes cancelling or updating card info, checking email addresses, home addresses, etc. Hope this is helpful😳

  27. Wow..Heard the CEO of MoviePass on TV last week promoting his product…But after reading these horrible comments, why would I put myself through a harrowing experience, when all I want to do is relax and see a movie? Hope you fix your product and customer service (lack of) so maybe someday I could use this Product without all the trepidation…

Make yourself heard!